How do I delete my account?
Updated 23 October 2026 · For everyone
Go to Profile → Danger zone → Delete my account. You can delete it once you have no orders in progress. It can't be undone.
How do I delete it?
Go to Profile and scroll to Danger zone.
Press Delete my account.
Tick I understand that deleting my account is permanent and cannot be undone.
Press Yes, delete my account. You're signed out straight away.
Why can't I delete it yet?
If it says You have active orders, finish them first: any order you've bought or sold that is still pending payment, being checked, paid, being prepared or on its way.
What happens to my data?
Your saved addresses, refund bank account, date of birth and profile photo are erased, and your email is removed from the account.
If you're a seller, your store is closed and your listings are removed.
Past orders, payments and records the law requires us to keep (for accounting, tax and identity checks) are kept for about 5 years, then deleted.
Can I come back?
A deleted account can't be restored, but you can sign up again later with the same email as a new account.
Other requests about your data
To get a copy of your data or ask us to correct or delete something, email support@reshelf.xyz. We reply within 30 days.
Still need help? Contact support