How do I stay safe from scams on Reshelf?

What are the golden rules?

• Pay only on the payment page, to Reshelf Made Co., Ltd. (บจก. รีเชลฟ์ เมด). Never to a personal account or a seller.

• Keep the deal on Reshelf. If someone asks you to pay, chat or meet outside Reshelf, say no. Those sales aren't protected.

• Never share your password or a code from your email with anyone, including someone who says they're from Reshelf.

• Sellers: only ship paid orders. Ship when the order shows Processing in your seller orders, not because someone sends you a slip.

What do common scams look like?

• A message asking you to transfer money to a different account, or to "pay the seller directly for a discount".

• A fake or edited transfer slip sent to a seller outside the app.

• Someone pretending to be Reshelf staff and asking for your password, bank details or a payment.

How do I report something suspicious?

Submit a ticket or email support@reshelf.xyz with the store name, a link to the listing and screenshots.