How can we help?
Search the help articles or browse by topic.
Orders & delivery
Order status, shipping, tracking, cancellations and problems with what arrived.
- What do the order statuses mean?
- My book arrived, but why does the status still say Shipped?
- Why was my order cancelled?
- Can I cancel my order?
- My book hasn't arrived. What should I do?
Payments & refunds
Paying by bank transfer, payment slips and getting your money back.
Selling
Listing books, accepting and shipping orders, vacation mode and payouts.
- How do I start selling on Reshelf?
- Do I need to include the shipping fee in my book price?
- The buyer hasn't marked my order as delivered. When do I get paid?
- Why was my store suspended?
- How long does it take for my listing to be approved?
Account & getting started
Signing up, verifying your email, book conditions and community guidelines.
- I didn't receive the verification email. What should I do?
- What do the book conditions mean?
- What can and can't I sell on Reshelf?
- How do I stay safe from scams on Reshelf?
- How does Reshelf handle complaints and disputes?
Still need help? Contact support