Orders & delivery

Order status, shipping, tracking, cancellations and problems with what arrived.

• What do the order statuses mean?Your order moves from Pending to Verifying Payment, Paid, Processing, Shipped and Delivered. Here's what each one means and what you can do.
• My book arrived, but why does the status still say Shipped?Reshelf doesn't read courier tracking. The status changes when you press Mark as Delivered, or on its own once the seller is paid.
• Why was my order cancelled?Usually it wasn't paid in time, or the seller didn't accept it within 72 hours or couldn't ship it. If you'd paid, you're refunded. The reason is on your order.
• Can I cancel my order?Yes, before you pay: press Cancel Order. After you've paid there's no cancel button, so please contact support.
• My book hasn't arrived. What should I do?Check the tracking number on your order first. If the parcel is late, lost or the tracking doesn't work, press Report Issue within 7 days of shipping.
• How do I report a damaged, wrong or missing book?Press Report Issue on your order within 7 days of shipping, before you mark it delivered. Keep the book and packaging, and your unboxing video if you have one.
• Can I change my delivery address after paying?You can't change it yourself after ordering. Contact support right away with the new address: we'll ask the seller, but it only works before the book ships.