How do I report a damaged, wrong or missing book?
Updated 23 October 2026 · For buyers
Press Report Issue on your order within 7 days of shipping, before you mark it delivered. Keep the book and packaging, and your unboxing video if you have one.
Key facts
- Report within
7 days after the seller ships
- Where
Orders → your order → Report Issue
How do I report it?
Go to Orders and open the order. It must show Shipped.
Press Report Issue.
Choose a reason: Wrong Items, Damaged Items, Missing Items, Quality Issues, Shipping Problems or Other.
Describe the problem in Additional Details and press Submit Issue.
Report before you press Mark as Delivered. After that, or after 7 days, the button is gone.
What evidence should I keep?
An unboxing video recorded in one take, from the sealed parcel to the book. It's the strongest evidence.
Photos of the book, the problem and the packaging.
The book and the packaging themselves. Don't throw anything away or send anything back until we tell you.
The form has no upload. Our team emails you to ask for photos or video, or you can send them with a support ticket that includes your order number.
What happens next?
The seller's payment is put on hold.
Our team reviews your report, may ask you and the seller for more information, and decides.
If you're refunded, the order shows Returned and the refund follows. If a return is needed, we'll email you the details.
What counts as a problem?
A book that's different from the listing, damaged, or in clearly worse condition than described. Flaws shown in the listing's photos or condition details, and extras that weren't listed, don't count. Change of mind isn't covered.
Still need help? Contact support