My book hasn't arrived. What should I do?
Updated 23 October 2026 · For buyers
Check the tracking number on your order first. If the parcel is late, lost or the tracking doesn't work, press Report Issue within 7 days of shipping.
Key facts
- Tracking
Orders → your order → Show Details
- Report within
7 days after the seller ships
Where's my tracking number?
Go to Orders, open the order and press Show Details. Under Tracking Information you'll see the courier and tracking number, and a Track Package link. Or you can check the latest status on the courier's website or app.
Reshelf doesn't receive courier updates, so the courier's website is the most up-to-date place to check.
When should it arrive?
While the order is Processing, it shows a Ships by date from the seller's shipping schedule. After it ships, delivery time depends on the courier.
It's late, lost or the tracking doesn't work
Open the order and press Report Issue.
Choose Shipping Problems and describe what you see (for example "no update for 5 days" or "tracking number not found").
Press Submit Issue. Our team checks with the seller and the courier and emails you.
You can report it for 7 days after the seller ships. After that, or if the order is still Processing past its date, contact support.
Don't press Mark as Delivered until you have the book. Once you do, you can't report a problem with the order.
What if the parcel is lost?
If a tracked parcel is lost on the way, you get a full refund, including the platform fee. See When will I get my refund?.
Still need help? Contact support