How does Reshelf handle complaints and disputes?

How do I make a complaint?

• A problem with an order you received: use Report Issue on the order. See How do I report a damaged, wrong or missing book?.

• Anything else: submit a ticket or email support@reshelf.xyz. Add your order number and any screenshots or files.

What happens next?

1. We confirm your ticket by email.

2. A team member reviews it. If it involves another user, we contact them too and give them a chance to respond.

3. We may ask either side for more evidence, such as photos or an unboxing video.

4. We tell you the outcome by email. For an order, that can be a full or partial refund, a return, or no change.

While an order dispute is open, the seller's payment for that order is on hold.

I disagree with the decision

Reply to our email with anything new we should consider, and a team member will look at it again. Your legal rights outside Reshelf aren't affected.

Your personal data

To see, correct or delete the data we hold about you, email support@reshelf.xyz. We reply to verified requests within 30 days.