Why was my store suspended?
Updated 23 October 2026 · For sellers
We suspend stores that break our rules, such as not accepting orders many times. The reason is on your store page. To unlock it, email support@reshelf.xyz.
Key facts
- Who decides
The Reshelf team
- Where to see the reason
Your store page and your notifications
- To unlock your store
support@reshelf.xyz
Why does a store get suspended?
We suspend a store for one of these reasons:
Breaking our Terms or policies
Prohibited or counterfeit items
Fraudulent activity
Not accepting, or cancelling, orders many times
A problem verifying your identity
Another reason, which we'll explain to you
What changes while it's suspended?
Your books are hidden from buyers, and nobody can place new orders.
You can't edit your store, change your shipping schedule, turn on vacation mode or delete listings.
Please still ship any orders you've already accepted.
How do I get my store unlocked?
Email support@reshelf.xyz with your store name and anything you'd like us to know. A team member reviews it. If we reinstate your store, you'll get a notification and your books will be visible again.
How do I avoid it?
Accept or decline orders promptly, and ship on time.
Only list books you have, with real photos and an honest condition.
Don't put social media or contact details on your listings, and keep payments on Reshelf.
Still need help? Contact support